Report an error
If you find incorrect data, a calculation error or a technical problem on Skolkoll — choose the option that suits you:
Categories
- Incorrect data — e.g. wrong merit score, wrong municipality or wrong school type for a specific school.
- Calculation errors — e.g. SALSA score is wrong, percentages are calculated incorrectly.
- Technical errors — e.g. the page won't load, broken layout, 404 page.
- Suggestions and improvements — ideas for new features, missing data sources or UX improvements.
Response times (targets)
The following are targets, not guarantees. Skolkoll is run with limited resources, but we aim to meet these timeframes.
| Category | First response | Resolution |
|---|---|---|
| Incorrect data (high impact) | 48 hours | Correction or flagging |
| Calculation errors | 1 week | Investigation + correction |
| Technical errors | 24 hours | Bug fix |
| Suggestions | 2 weeks | Response and prioritisation |
How corrections are made
- Investigation — The reported error is verified against the data source and/or calculation logic.
- Correction — The error is fixed in the data source, calculation logic or site.
- Publication — The correction is published and documented in the changelog.
- Confirmation — The reporter is notified that the error has been resolved.
Transparency
- All publicly relevant corrections are documented in the changelog.
- Skolkoll does not anonymise corrections — they are published openly.
- The number of received and resolved corrections per year is reported as a KPI.
Contact
Questions about this policy?
Email info@skolkoll.se.