Report an error
If you find incorrect data, a calculation error or a technical problem on Skolkoll — choose the option that suits you:
Categories
- Incorrect data — e.g. wrong merit score, wrong municipality or wrong school type for a specific school.
- Calculation errors — e.g. SALSA score is wrong, percentages are calculated incorrectly.
- Technical errors — e.g. the page won't load, broken layout, 404 page.
- Suggestions and improvements — ideas for new features, missing data sources or UX improvements.
Response times (targets)
The following are targets, not guarantees. Skolkoll is a non-profit spare-time project, but we aim to meet these timeframes.
| Category | First response | Resolution |
|---|---|---|
| Incorrect data (high impact) | 48 hours | Correction or flagging |
| Calculation errors | 1 week | Investigation + correction |
| Technical errors | 24 hours | Bug fix |
| Suggestions | 2 weeks | Response and prioritisation |
How corrections are made
- Investigation — The reported error is verified against the data source and/or calculation logic.
- Correction — The error is fixed in the data source, calculation logic or site.
- Publication — The correction is published and documented in the changelog.
- Confirmation — The reporter is notified that the error has been resolved.
Transparency
- All publicly relevant corrections are documented in the changelog.
- Skolkoll does not anonymise corrections — they are published openly.
- The number of received and resolved corrections per year is reported as a KPI.
Contact
Questions about this policy?
Email info@skolkoll.se.